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View Full Version : I hate Sprint.


Kerrbear
09-21-2006, 12:22 PM
Do all cellular companies treat their customers like shit just because we are locked into contracts?

I hate Sprint, I hate Sprint, I hate Sprint. I just have to say this somewhere that lots of people might hear me, because Sprint clearly isn't interested. From the surly people in the store, to the clueless people on the phone, to the absolutely ridiculous inability to solve simple problems.

When my parents decided they wanted cell phones, I agreed to go in on a three-phone family plan (that somehow isn't any cheaper for me than my single plan was.) Sprint programmed my new phone wrong and it took two weeks and six increasingly grumpy phone calls to get someone to say something other than, "Huh. There's an error that I can't fix, I'll put in a service ticket and you'll need to call back tomorrow."
The bonehead in the store set up my mother's phone as the primary number, even though I pay the bill, making it extra complicated for me to access the account, and there is no way for them to change this, ever. He also added every bell and whistle to my plan, which I later had to call back to cancel. He photocopied my work ID and assured me that I would get a discount through my employer, but I was later told that I would have to cancel my plan and start a new contract through the business division for that.
NOW...I decided to finally buy my first custom Beastie Boys ringtones. Silly me, I thought it would be easiest to just order them from the Sprint website. My new ringtones now live on my 60-yr old mother's phone, and Sprint tells me that it is IMPOSSIBLE to download ringtones onto any phone but the master number. If my family is typical, this means that 2/3 of the customers walking around with Sprint phones cannot purchase add-on services. Does that make sense?
I am generally a very nice person. I tip well, I am patient with people who are new on the job, and I understand that sometimes, things are just plain out of stock. But how can a multi-national company be so incredibly flawed and not care that I am counting the days until my contract expires??
:mad:

ET
09-21-2006, 12:50 PM
They're all like that. You learned your lesson though. Make sure you get these 'promises' on paper and maybe bring a voice recorder next time you do something like this.

All you can do is wait for the contract to expire and bitch about Sprint every waking hour of the day. I'm never using Sprint because I read this. So they just lost 2 customers. Eventually these shoddy businesses lose enough to flop. It'll happen.

buddylee
09-21-2006, 01:15 PM
they are not all like that,

I had sprint and they are one of the worst!!

abcdefz
09-21-2006, 01:17 PM
Customer service (y)


I just escaped buying an insurance policy because the agent was suspect as hell. This behavior amazes me.

Kerrbear
09-21-2006, 03:40 PM
I'm never using Sprint because I read this. So they just lost 2 customers.

ET, you just made my day. Alas, I'm still Beastie Boys ringtone-less, but at least I've saved one person from Sprint hell. :)

ericlee
09-21-2006, 03:51 PM
just buy a mobile that isn't through contract and get a t-mobile sim card and pay as you go. You're your own boss and you can buy recharge cards at your own convenience with no strings attached.

kaiser soze
09-21-2006, 08:29 PM
I just got off the phone with those asses

I got a plan with 300 free text msgs for students, come to find out they were going to charge me for them and when I asked for them to fix it, they remove the fucking txt messaging all together!

I couldn't get into my online account info because THEY changed my plan without my permission, so I had to deal with them for like forever.

I am this close to quitting their shit and I just got their service last month!

skra75
09-21-2006, 08:40 PM
ET, you just made my day. Alas, I'm still Beastie Boys ringtone-less, but at least I've saved one person from Sprint hell. :)

You really don't want a Beastie Boys ringtone anyways, think about it. Unless it's "Georgia Girl", but the likelyhood of that being on the Sprint Network is slim, and even that would be boring after 15 minutes.

Bob
09-21-2006, 08:45 PM
i will not be going with sprint either. i probably wasn't going to in the first place, but now i certainly won't. they've lost 3 customers, sort of

ET
09-21-2006, 09:30 PM
Going with a specific phone company should never EVER depend on ringtones, of all things. Here's how to completely fuck those guys up...

1.) Buy a phone with a USB hook-up. I'm talking true USB and not having to buy a cord that has a USB jack on the end for $50.

2.) If you have a phone like this you can snag a program to DOWNLOAD PERSONAL RINGTONES AND PICTURES TO IT. Any ones you want. ANYTHING. We're talking Golden Girls theme song here, ok? You have to be computer ssssavy to edit things on your own but if it's an MP3 snippet then you can put it on.

Btw, I had a motorola V220 camera phone and it was the shit until the screen went shitty. I had Megaman ringtones and David Hasselhoff backgrounds. It was sweet.



I don't fuck with anything that's not pre-paid either. Everyone I know uses Cingular and the calls are free*. (I get charged a dollar a day to talk as much as I want but only to Cingular peeps). Can't beat it. It's 10 cents a minute otherwise but I'm never on the phone too long anyway. Hope it's a legit option for you next time because it's worth buying the phone for.

all you cingular people can get some drunk dials from me if need be

Kerrbear
09-21-2006, 09:37 PM
I'm just going invest in some homing pigeons and call it a day.