Kerrbear
09-21-2006, 12:22 PM
Do all cellular companies treat their customers like shit just because we are locked into contracts?
I hate Sprint, I hate Sprint, I hate Sprint. I just have to say this somewhere that lots of people might hear me, because Sprint clearly isn't interested. From the surly people in the store, to the clueless people on the phone, to the absolutely ridiculous inability to solve simple problems.
When my parents decided they wanted cell phones, I agreed to go in on a three-phone family plan (that somehow isn't any cheaper for me than my single plan was.) Sprint programmed my new phone wrong and it took two weeks and six increasingly grumpy phone calls to get someone to say something other than, "Huh. There's an error that I can't fix, I'll put in a service ticket and you'll need to call back tomorrow."
The bonehead in the store set up my mother's phone as the primary number, even though I pay the bill, making it extra complicated for me to access the account, and there is no way for them to change this, ever. He also added every bell and whistle to my plan, which I later had to call back to cancel. He photocopied my work ID and assured me that I would get a discount through my employer, but I was later told that I would have to cancel my plan and start a new contract through the business division for that.
NOW...I decided to finally buy my first custom Beastie Boys ringtones. Silly me, I thought it would be easiest to just order them from the Sprint website. My new ringtones now live on my 60-yr old mother's phone, and Sprint tells me that it is IMPOSSIBLE to download ringtones onto any phone but the master number. If my family is typical, this means that 2/3 of the customers walking around with Sprint phones cannot purchase add-on services. Does that make sense?
I am generally a very nice person. I tip well, I am patient with people who are new on the job, and I understand that sometimes, things are just plain out of stock. But how can a multi-national company be so incredibly flawed and not care that I am counting the days until my contract expires??
:mad:
I hate Sprint, I hate Sprint, I hate Sprint. I just have to say this somewhere that lots of people might hear me, because Sprint clearly isn't interested. From the surly people in the store, to the clueless people on the phone, to the absolutely ridiculous inability to solve simple problems.
When my parents decided they wanted cell phones, I agreed to go in on a three-phone family plan (that somehow isn't any cheaper for me than my single plan was.) Sprint programmed my new phone wrong and it took two weeks and six increasingly grumpy phone calls to get someone to say something other than, "Huh. There's an error that I can't fix, I'll put in a service ticket and you'll need to call back tomorrow."
The bonehead in the store set up my mother's phone as the primary number, even though I pay the bill, making it extra complicated for me to access the account, and there is no way for them to change this, ever. He also added every bell and whistle to my plan, which I later had to call back to cancel. He photocopied my work ID and assured me that I would get a discount through my employer, but I was later told that I would have to cancel my plan and start a new contract through the business division for that.
NOW...I decided to finally buy my first custom Beastie Boys ringtones. Silly me, I thought it would be easiest to just order them from the Sprint website. My new ringtones now live on my 60-yr old mother's phone, and Sprint tells me that it is IMPOSSIBLE to download ringtones onto any phone but the master number. If my family is typical, this means that 2/3 of the customers walking around with Sprint phones cannot purchase add-on services. Does that make sense?
I am generally a very nice person. I tip well, I am patient with people who are new on the job, and I understand that sometimes, things are just plain out of stock. But how can a multi-national company be so incredibly flawed and not care that I am counting the days until my contract expires??
:mad: