So pissed at Chase credit cards right now.

[QueenAdrock]

They're a bunch of fuckin' idiots. Either that, or their computers tell them something different than mine tells me. Mine tells me:

Outstanding balance: $423

Transaction total: $310
Last statement: $113

Now, if you add up the transactions from this month and the transactions from last month, it adds up to $423. Okay, that would make sense for the outstanding balance - if I hadn't paid that $113. I did pay that $113. It posted to my bank account, it posted to the credit card's website, but for some reason it's still telling me my outstanding balance is $423. Okay, that's weird...I decide to call them.

They tell me "You owe $423 on the card." I say, "No, I paid $113. I should owe $310." And they explained that $423 is a snapshot of what I bought last month and this month...no, no, I get that. But it shouldn't say my OUTSTANDING BALANCE (aka what I OWE NOW) is $423 if I paid $113 towards that!

So I tell the guy "Look, my outstanding balance on the card SHOULD be $310. I SHOULD owe $310." And he said "How do you figure?" I said "I'VE HAD THE CARD FOR TWO GODDAMN MONTHS, I CHARGED IN TOTAL $423 FOR BOTH THOSE MONTHS, I PAID $113 FOR LAST MONTH, SO IF YOU TAKE THE TOTAL I'VE CHARGED TO THE CARD IN THE ENTIRETY THAT I'VE HAD IT ($423) AND SUBTRACT THE TOTAL I'VE PAID ON THE CARD IN THE ENTIRETY THAT I'VE HAD IT ($113) IT EQUALS $310, OR MY TRANSACTION TOTAL." My question to them is, why doesn't the outstanding balance take into account my payment?

"That's because you owe $423 on the card."

WHAT. THE. FUCK. They're not listening. And I'm so fucking frustrated I want to scream.

[abcdefz]

...is that the same balance you get if you check by phone?

I know that on one of my credit cards, the payment posts and then it's sometimes a few days until it's credited. Yeah, it's weird.

[QueenAdrock]

Yeah, their autosystem is saying I owe $423. And no money is due as of this time, because I paid last month.

I'm figuring maybe it hasn't updated the outstanding balance yet. But why the fuck wouldn't it?

Either way, I'm giving them until the end of this billing cycle, and if it says I owe $423 for my next statement, I'm yelling the shit out of them. YELLING. I'm a nice and calm girl, but when you treat me like I'm an idiot because of a glitch or mistake in your system, I get angry.

[tjpop]

Beastie Boys Awesome I Shot That DVD: $23.
Plane ticket to Live Earth ' 07 England Concert: $400.

Nice and calm girls who scream and cuss on the message board: Priceless

[Dorothy Wood]

my friend just accidentally submitted a payment of $3000 to her chase card when she meant to pay $300 (she's dyslexic and didn't realize until too late). the balance on the card was only $1300 though. so, she tried to call and cancel it and they were like, "oh, it won't do the whole 3000, it'll just do 1300" and she was like, "AHH! I DON'T WANT TO PAY AN EXTRA THOUSAND!" and they gave her the runaround, connecting her to other people and whatnot. she finally got them to cancel the transaction, but she had to pay $10. lame.

[ET]

I am involved with this bank. Let us know if they don't fix your problem as I may take my business elsewhere.

[QueenAdrock]

I found out what was wrong - it turns out that I paid the $113 twice (I didn't realize) and that's what made the balance and everything a little weird. The transaction total is wrong (should be $500+), but I added up all my charges and all of my payments and it equals out to my outstanding balance.

But I'm still kinda pissed because I figured this out completely on my own, and those guys were just condescending jerks. I'm still calling to complain about the way I was treated, because seriously. They didn't figure out what was wrong, they just explained the obvious over and over. (n)