cookiepuss
04-09-2008, 02:33 PM
So I got this call from our home office today...saying one of our clients called and said he didn't know who was handling his account and was upset.
the client mentioned was a very grumpy old man, who was usually pretty rude when he called us. We had had an issue with getting one of our departments to follow through on a request he made several weeks ago and I thought "oh great, he's complaining about that." So I'm explaining the issue to our controller and saying that this client has a history of being somewhat rude and difficult.
Then the boss's boss calls me and starts asking me what we tell people when my boss is out of the office and did we get any message or calls about this etc. And i proceed to say, no we didn't speak to him or get a message and he has a history of being difficult and rude, etc. they then he tells me...
he's DEAD. and the person calling was actually his son not the client.
yeah great. Um hey guys...if you KNOW the client is dead, tell me that FIRST, then we can talk about office procedure and what not. don't make go off and sully the name of a dead guy and lead me to think the issue is one thing when it's actually something very different.
now I feel bad for talking shit about the guy, when he's dead. even though what I said about his somewhat nasty demeanor is completely true to MY expereince with him. Still I never wished him any harm, even if he was a pain in the ass.
Oh and now we're going to have to find a new account to replace him. gawd. heh. This job has started to make me callous. someone dies and my first thought is "shit, we just lost an 80k account, now we gotta find a new one!":mad:
I totally suck.:(
the client mentioned was a very grumpy old man, who was usually pretty rude when he called us. We had had an issue with getting one of our departments to follow through on a request he made several weeks ago and I thought "oh great, he's complaining about that." So I'm explaining the issue to our controller and saying that this client has a history of being somewhat rude and difficult.
Then the boss's boss calls me and starts asking me what we tell people when my boss is out of the office and did we get any message or calls about this etc. And i proceed to say, no we didn't speak to him or get a message and he has a history of being difficult and rude, etc. they then he tells me...
he's DEAD. and the person calling was actually his son not the client.
yeah great. Um hey guys...if you KNOW the client is dead, tell me that FIRST, then we can talk about office procedure and what not. don't make go off and sully the name of a dead guy and lead me to think the issue is one thing when it's actually something very different.
now I feel bad for talking shit about the guy, when he's dead. even though what I said about his somewhat nasty demeanor is completely true to MY expereince with him. Still I never wished him any harm, even if he was a pain in the ass.
Oh and now we're going to have to find a new account to replace him. gawd. heh. This job has started to make me callous. someone dies and my first thought is "shit, we just lost an 80k account, now we gotta find a new one!":mad:
I totally suck.:(