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peter_at
01-09-2010, 02:40 PM
Hello Guys,
I have a problem with the Hello Nasty order page. I tried it with IE7, IE8 and even firefox didn't work out for me.

Everytime i try to order, it shows the following error:
HTML Parsing Error: Unable to modify the parent container element before the child element is closed (KB927917)

Could anybody help me/ fix this error?
(I had no problem ordering PB CYH and IC)

thanks,
peter

minton
01-10-2010, 06:56 AM
Do you see that on this page (http://hellonasty.beastieboys.com/buy_hn/)? Does the error appear when you click on any buy button?

peter_at
01-10-2010, 01:05 PM
Yes, this is the page. When I use IE 7 a windows-pop up appears which reads "couldn't open page". With IE 8 the page is loading with (!) in the status line. Then I click the "buy it-button" (next to any item on this Hello Nasty page) and choose the file format. After that, i click the "continue-button" but nothing happens. On all the other ordering pages a flash pop-up for billing details appears.

minton
01-16-2010, 01:13 AM
These sales go via Topspin so I've let them know...hopefully they can suggest a workaround.

peter_at
01-16-2010, 04:48 PM
i just downloaded mozilla firefox and tried it again and it worked.
Thanks a lot for your help